Business Process Improvement and Outsourcing

At Dajon we help our clients with business process improvement. One of our core competencies is integrating paper based systems and processes with the digital world, allowing our clients to transition from manual paper systems that they themselves regard as costly, cumbersome and error prone, into the world of electronic document management. It is not unusual for even technology orientated organisations to remain reliant on manual systems and business processes that generate and utilise legacy, paper based documentation.

Paper systems provide the best opportunities for business process improvement

In today’s highly competitive marketplace, most businesses need to achieve competitive advantage through lower costs, operational excellence and improved customer service. The replacement of paper-based systems and processes represents one of the most immediate and achievable opportunities for business process improvement, delivering both cost savings and productivity gains. Dajons mission is to help our customers to achieve these goals in the most cost-effective way.

The advantages of business process improvement

The transition to a more scaleable, electronically managed set of systems can deliver the necessary business process improvement, providing:

  • Improved productivity
  • Reduced costs
  • Reduced errors
  • Reduced demand on resource
  • Improved customer service

Dajon business process outsourcing provides additional opportunities for improvement

At Dajon we provide a range of capabilities that enable our clients to outsource some or all of their document management needs:

  • Secure collection of documents
  • Document scanning and data capture providing process enabled documentation
  • Document management and workflow to replace manual systems and processes
  • Document archiving where original documents need to be held securely in off site storage
  • Document and data destruction

Dajon provides a range of business process outsourcing solutions (BPO)

Our integrated capability set is built on our own investment in the people, processes and tools to enable us to implement and manage some or all of our customers document management processes. We have invested in certification for the following standards:

  • ISO 14001 Environment
  • ISO 9001 Quality Management
  • ISO 27001 Information security

These standards underpin our ability to deliver our clients a range of business process outsourcing services:

Business Outsourced Solutions

Business process outsourcing (BPO) is the outsourcing of operations and responsibilities that are not intrinsic to the product or service provided by the organisation.

An advantage of using Dajon’s BPO services is the way in which it helps to increase an organisations flexibility, BPI or BPO does not need to be applied universally to deliver results. In fact as a proposition it is far more effctive and achievable if targtted against key buisness processes such as:

  • Medical Claims Processing
    Medical claims processing including data capture, analysis and reporting as well as workflow deployment.
  • Order Processing Management
    Purchase orders, data input and processing, as well as vendor database integration.
  • Billing and Invoicing
    Invoice / billing and statement processing.
  • Sales and Marketing
    Customer information and market research data entry and processing, customer database building and administration.
  • Payroll Management
    Employee records data entry and management, payroll processing and administration.
  • Document Processing
    Document preparation, data keying, scanning, processing, reporting, conversion, storage and maintenance.