Empowering Workers and Increasing Effectiveness

In this white paper, we examine some of the aspects of engagement that are a direct benefit to the customer and the organisation simultaneously.

So What is the Problem?

Companies don’t often have chronic hardware problems – those are easy to spot and remove or repair.

Chances are, the people are talented and can do the jobs you are giving them.

So where is the disconnect? Why won’t people stay engaged with the work their doing? Once trust has been built and the interpersonal communication aspects of strong employee relationships are mastered, it’s time to move on to how work is being done in the office itself.

Busy work is the bane of talented and highly engaged employees. Eliminating busy work by going electronic with forms and documents as well as automating routing and enhancing digital security is one of the easiest and most effective ways dollar-for-dollar to increase employee effec­tiveness.

Process Automation and the Benefits

When selecting a solution for your organisation, look for one that offers a proven and quick return-on-investment. Mature solutions are known to deliver an ROI in as little as 6 to 9 months. This can be realised in a number of ways including a fast implementation, smooth integration with other business applications and more –these will be dis­cussed later in this paper.

When evaluating solutions, consider both the direct sav­ings– such as reduced resources and hardware costs–and the “soft dollar” benefits. By increasing productivity from 50% to 500%, organisations can enjoy significant savings by redirecting valuable resources to other critical areas of the business.

“Business and human endeavours are sys­tems… we tend to focus on snapshots of iso­lated parts of the system, and then wonder why our deepest problems never get solved.”

Peter Senge Author of The Fifth Discipline: The Art & Practice of the Learning Organisation.

Knowledgeable Professional Services Team

When your organisation is evaluating solutions, make sure to choose a provider that will become your partner in success; you don’t just want a technology, you want a partner that will work with you side-by-side to ensure that deployment strategies and product integrations are prop­erly planned and supported. A knowledgeable team with process improvement experience can make all the differ­ence in a smooth implementation.

The best providers will offer complete assessments of your business in order to minimise business disruption and ensure that your employees can get up and running quickly. An experienced partner will create a detailed plan that will move your solution implementation through a clear pro­cess. Proper planning will help you achieve a fast ROI.

Quick and Easy Implementation Process

In addition to an experienced team, look for a technol­ogy that can get you up and running quickly. Some solu­tions can be implemented in just 30 days—and you can effectively work with the product from the start. This ena­bles your organisation to make effective and measurable change and can help you realise a complete ROI within 6 to 9 months.

Smooth Integration with Other Line-Of- Business Software

When investing in a new software, you want it to work with your existing business systems. Make sure your solu­tion offers smooth, no coding integration so that you can easily share data between applications, without needing a programmer. Otherwise, you may end up paying extra for a developer to integrate your systems.

Look for a product that offers simple integration tools that any user can leverage so your organisation can further cor­relate data and increase usability.

Easy-to-Use, Intuitive Interface to Access Information

Choose a solution that offers secured access to informa­tion in a single, browser-based application. With an intui­tive interface, your workforce will be empowered to easily organise and share information. With a drag-and-drop graphical interface, even business users can simply draw business process to automate work tasks and integrate systems. Look for tools like dynamic linking, which enable you to link together related documents for easy retrieval. By eliminating data silos, you’ll further minimise search times and increase productivity.