Dajon scans, captures and structures the claims files, policy records and broker submissions that insurers and MGAs depend on, so claims handlers and underwriters can find and use them. We work from Orpington and Southwark across the UK, and hold ISO 27001, BS 10008, Cyber Essentials certification, and FSQS registration.
From a one-off back-scanning project to Dajon Insurance Intelligence, which reads your document archive and answers questions across a whole portfolio.
Discuss your claims or underwriting files
Ready to start your digital transformation journey? Contact Dajon today for a free no-obligation consultation!
Claims documents, captured and ready to work on
A claim arrives as a mix of paper and digital material: notification forms, loss adjusters’ and engineers’ reports, photographs, invoices, medical and legal correspondence and settlement records. Handlers lose time finding, keying and chasing these documents. We turn them into indexed, searchable files and structured data your claims system can use.
Incoming claims post. Our digital mailroom opens, scans and classifies post on the day it arrives, and sends each item to the right team or claim reference.
Open and closed claims files. We bulk scan claims archives to an agreed index, such as claim number, policy number, date of loss and claimant, or hold them in storage and scan files on demand when a handler needs one.
Claim data, not just images. Data capture extracts the fields handlers re-key today, such as policy number, loss date, cause, reserve and invoice amounts, and checks them before delivery.
Routing and workload. Business process automation routes each claim document to the right person, reroutes work when a queue is overloaded and shows managers where claims are waiting. You set the rules in a drag-and-drop workflow editor.
Retention and destruction. Once a file is scanned and approved, we store the paper or destroy it securely with a certificate of destruction, in line with your retention schedule.
Get in Touch with Insurance Digitisation Experts
Ready to start your digital transformation journey? Contact Dajon today for a free no-obligation consultation!
Underwriting records you can search and analyse
Underwriting decisions depend on policy wordings, schedules, endorsements, broker submissions, surveys and loss histories. Much of that sits in paper files, scanned images or legacy systems that cannot be searched together. We make it findable for underwriters and usable for pricing and portfolio review.
Policy and broker files. We scan policy, broker and renewal files and index them by policy number, insured, broker, class of business and renewal date. Where policy numbers have changed, we link old and new references so related documents stay together.
Submission and schedule data. Data capture extracts sums insured, limits, excesses, locations and dates from submissions and schedules into structured fields.
Legacy policy systems. Data migration moves policy and claims records out of systems you are retiring, with field mapping, reconciliation and an audit trail. Data integration connects policy, claims and document data that sits in separate systems.
Ready for AI and analytics. AI data readiness prepares underwriting and claims records so that pricing models, analytics and AI tools work from accurate, complete data.
Questions across a whole book. When the answer depends on reading hundreds or thousands of policies at once, such as which wordings carry a given exclusion, Dajon Insurance Intelligence does the reading.
Dajon Insurance Intelligence
Dajon Insurance Intelligence reads your policies, claims files and contracts, extracts what is in them and turns the archive into one dataset you can query. Questions that once meant reading files one at a time can be asked across a whole book of business.
The information it works with
| Document | What it extracts | How it classifies |
|---|---|---|
| Policies | Terms, exclusions, endorsements, parties and values | Coverage type, class, parties |
| Claims files | The event, liability assessment, settlement history and outcome | Claim type, coverage type, loss cause, settlement outcome |
| Contracts | Obligations, conditions, renewal terms and risk provisions | Contract type, party category, commercial relationship |
| Client and broker correspondence | Parties, dates, subject and commitments made | Correspondence type, related policy or claim |
Each document gets a structured summary shaped to its type, plus consistent metadata: type, parties, related documents and date. Extraction is configured for your business, because an underwriting team, a claims team and a legal team need different things from the same file.
The questions it answers
- Which policies in this class carry a given exclusion, and which do not?
- Where are there coverage gaps that only show up across the portfolio?
- Which wordings or client communications are inconsistent with the rest of their category?
- Where do risk provisions cluster in ways a single contract review would miss?
- Which claims share a loss cause and outcome, and what do their files have in common?
- Which documents look unusual against the pattern of the rest of the archive?
How it fits with your existing systems
Insurance Intelligence runs alongside your document management, policy administration and claims systems, shared drives and AI tools. Nothing is migrated or replaced. It delivers:
- consistent, machine-readable summaries of each document
- classified metadata you can load into existing systems
- a dataset your operations, compliance, underwriting, claims and legal teams can query
- a structured layer that AI retrieval tools use to find the right document
We suggest starting with one decision that depends on manual reading today, such as a portfolio review, a compliance check or a claims assessment, where the current cost is known and the improvement can be measured.
Proven Document Scanning Project
Liberty Mutual
Over 1 million pages digitised during a successful scanning project for leading insurer
Liberty Mutual, one of the largest property and casualty insurers, had accumulated a vast amount of paperwork; 12,600 files in total. Due to relocation, the client needed a swift and robust solution to deal with the data. Dajon stepped in to scan the documents and provide Liberty with a new, highly functional digital data management system.
Security and compliance
Claims and policy files hold personal, medical and financial data, so your IT, security and data protection teams will want to check us before shortlisting. We are certified to ISO 27001 for information security, BS 10008 for the legal admissibility of electronic records, Cyber Essentials, FSQS registered. Certificate numbers, data locations, sub-processors and continuity arrangements are set out in our trust centre.
Frequently Asked Questions
Can our handlers still get files while they are being scanned?
Yes. We barcode every box and file at collection, so we can find and scan any file on request while the project runs.
How is technology changing insurance?
Technology is revolutionising the insurance industry in several ways. Firstly, advancements in artificial intelligence (AI), machine learning, and data analytics enable insurers to analyse vast amounts of data to assess risks more accurately, personalise policies, and detect fraudulent activities. Secondly, digital platforms and mobile apps empower customers to interact with insurers conveniently, from purchasing policies to filing claims and accessing support services. Additionally, blockchain technology holds promise for enhancing transparency, security, and efficiency in areas such as claims management and policy issuance.
What is claims automation?
Claims automation involves using technology to streamline and expedite the claims processing workflow. This includes automating data capture from claim forms, leveraging AI algorithms to assess claim validity and estimate payouts, and integrating with third-party data sources for fraud detection and risk assessment. By automating routine tasks and decision-making processes, claims automation reduces processing times, enhances accuracy, and improves overall customer satisfaction.
What is insurance automation?
Insurance automation encompasses a broader spectrum of automated processes within the insurance industry, beyond just claims processing. This includes automating underwriting decisions, policy administration, billing and invoicing, customer communications, and regulatory compliance. By automating these repetitive and time-consuming tasks, insurers can increase operational efficiency, reduce costs, and allocate resources more strategically.
Is claims automation the future of insurance?
Claims automation is indeed poised to play a significant role in the future of insurance. As customer expectations for seamless digital experiences continue to rise, insurers must adapt by embracing automation technologies to streamline claims processing and enhance service quality. By automating routine tasks and leveraging AI-driven analytics, insurers can expedite claims resolution, improve accuracy, and free up resources to focus on more complex and value-added activities. However, while claims automation offers tremendous benefits, human expertise and judgment remain indispensable, especially in handling exceptional cases and providing personalised customer support.
How to automate the underwriting process?
Automating the underwriting process involves leveraging technology to assess risks, evaluate applicants, and determine policy terms and pricing. Here’s how insurers can automate the underwriting process effectively:
Utilise predictive analytics and machine learning algorithms to analyse historical data and identify patterns that correlate with risk factors.
Implement digital underwriting platforms that allow applicants to input information online and receive instant quotes based on predefined criteria.
Integrate with external data sources, such as credit bureaus, medical databases, and property databases, to gather additional information for risk assessment.
Leverage AI-driven decision engines to automate underwriting decisions for standard cases, while providing underwriters with tools for reviewing and adjudicating complex cases.
Continuously monitor and refine underwriting models based on feedback loops and real-time data, ensuring ongoing optimisation and accuracy.
Can you index files to our own claim and policy numbers?
Yes. We agree the index with you before scanning, and we can link old and new policy numbers where they have changed.
Does Dajon Insurance Intelligence replace our claims or policy administration system?
No. It runs alongside your existing systems and adds structured summaries and metadata to the documents you already hold.
Will scanned claims records stand up as evidence?
We scan to BS 10008, the British Standard for the legal admissibility of electronic information, and keep an audit trail from collection to destruction.
How do you price insurance projects?
Price depends on volume, document condition, preparation, indexing depth, turnaround and storage term. See our pricing guidance for worked examples.
Tell us about your claims or underwriting files
Give us the approximate volume, the record types and your deadline, and we will reply with a proposed approach and an indicative price.