Those who work in either the travel or hotel industry often wonder how to provide guests with exceptional levels of customer service. Although the Henn-na Hotel in Japan recently introduced a robot to greet guests, some hotels have introduced online forms and workflows to eliminate repetitive manual tasks and give staff more time to focus […]
One mandate on every budget-conscious business’ collective mind is: get more done by spending less. In short, these businesses strive to be more productive and get more return on their investments without incurring additional debt like adding extra employees to manage an increasing workload, paying overtime or spending inordinate amounts of time in efficiency meetings. […]
Everyone involved in the purchase of a home knows that seeing a mortgage loan through to the finish line feels more like a marathon than a sprint. The sheer number of individuals and institutions that participate in the process makes it very complicated and time-consuming. But with today’s technology, it doesn’t have to be that […]
As lenders find themselves under increasing pressure to push for more transparency, and with growing emphasis placed on containing costs in mortgage originations, automated workflows are becoming a necessity. Via a solid workflow management foundation, lenders can meet increasing regulatory demands and mandates – and stay ahead of the competition.
The concept of going paper-free is often misunderstood. Many office workers assume that the term “paperless” relates to the complete eradication of paper from all daily tasks, but clearly this is not a practical or viable solution for many companies. To this end, perhaps the true meaning of going paperless is to reduce paper consumption […]
If you work in a legal practice and have not as yet implemented workflow automation, there’s a good chance that you will be faced with a barrage of documents to process every day.
In recent years, process professionals are under increasing pressure to make sure that the work they do contributes to the overall performance of the business and makes a positive impact on the bottom line of their organisation. To this end, the process of linking process improvement with top level business strategy has become a number […]
The average Accounts Payable (AP) clerk will spend much of their time on manual, time-consuming tasks; checking mail as it arrives, identifying and sorting through invoices, getting approval, sending reminders and, if needs be, escalating cases.