What is the difference between workflow and process flow?

While often used interchangeably, workflow and process flow refer to distinct aspects of business operations. Workflow refers to the sequence of tasks, activities, and approvals that comprise a specific process or operation. It focuses on the execution and coordination of tasks within a defined process, ensuring that work progresses smoothly from one stage to the next.

Process flow, on the other hand, encompasses the broader sequence of activities and interactions that make up an entire business process, spanning multiple workflows and departments. Process flow illustrates the end-to-end journey of a process, from initiation to completion, providing a holistic view of how work flows through an organisation.