Digital Transformation

Forrester report predicts new “age of the customer” era

In a bid to keep up to speed with current market demands, companies are increasingly turning to agile technologies to reduce coding and cut down on implementation times.

A new report by Forrester – Predictions 2015 – indicates that the “age of the customer” – an era where customers are empowered by constant connectivity and on-demand information – is set to disrupt the Business Process Management market.

The report states that “low-code platforms, new engagement architectures and cloud-based work orchestration” are replacing BPM suites, which simply are not agile enough to streamline business operations and improve processes that “directly or indirectly touch customers or shape customer experience.”

Download the report here.

Is your BPM software ready for the age of the customer? If you need assistance to make your organisation’s workflow more effective, efficient and capable of adapting in an ever-changing environment, get in touch with Dajon for an informal chat today or call us: 020 7732 3223