Business Process Management (BPM) investigates how your business could gain competitive advantage by improving what you do. It does not have to involve new systems, it can be a purely human-to-human activity that has a “bottleneck” that sometimes brings stress and stops the smooth operation of the business. In such cases, the first thought will be to “throw resources” at the problem. The BPM approach is to reappraise the necessary working practices and strip out unnecessary pieces of work. In the past the phrase “lateral thinking” would be used, but with BPM it is more a case of logical application of common sense to work activities. BPM encompasses Workflow, ECM, BPI and BPR, SOA, Six Sigma and Lean depending on the individual company and the processes under investigation. Always study and fully understand your processes before trying to apply technological solutions. By doing so, you will discover what and where change is really needed and how best to make the change. It will also bring to the fore any existing technology within the business that can be re-used or enhanced rather than taking on yet another system.